Refund Policy

Refund Policy

You will absolutely love our products and services.

However, you’re fully protected by a 100% money-back return policy.

Here’s how it works…

30 Days

If you are dissatisfied at any time during the first 30 days after purchase, simply return all physical products we shipped to you, delete all digital video, audio, and text files you obtained from us, and ask for a full refund. You will get your money back. That’s a firm promise and commitment.

NOTE: If upon cancellation of a product the user decides to buy the same product/service from us the 30 DAYS money back guarantee is no longer applicable

The policy for subscription is different please review the terms in Subscriptions Cancellations

Contacting Us

Please submit all refund requests through our site here Make sure to clearly state for which product you are requesting a refund and include your username or email you used with that product.

Send your written refund requests by first class postal mail to:

Alabaster Concepts SRL
Address: Str. ION NISTOR 4
Bucureşti, Romania

To serve you and others better in the future, we request (but do not require) that you tell us why you want a refund. We want satisfied customers.

Please remember that asking for a refund but continuing to use products purchased from us is the same thing as stealing and may also violate applicable intellectual property rights law.

This refund policy was last updated on October 7th 2021.

This policy is Copyright © 2021 Alabaster Concepts SRL